FirstRankology Refund and Cancellation Policy

At FirstRankology, we use our experience to carefully plan each project, setting clear milestones. The initial stages involve thoroughly analyzing all key factors and documenting the entire project. This ensures everyone understands the main goals and related details, reducing the chance of cancellations, changes, or disputes later on.

No Refund Policy
Completed Tasks: Because time, effort, and resources go into reaching each milestone, we can’t refund for tasks that are already done.

Mutual Termination: If a project ends by mutual agreement and the client has all the completed work, no previous payments will be refunded.
Approved Work: Once a client approves the mock-up or designs and we start development, there are no refunds.

Digital Services: For our Digital Marketing, SEO, website development, or any other digital marketing services, no refunds are given.
Cancellation Policy

Written Notice: Clients can cancel these services with a written notice 30 days in advance.

Inactive Projects: No refunds will be issued for projects that have been abandoned or inactive for more than 30 days.
Communication and Dispute Resolution

Communication: Clients should communicate any issues or disputes promptly. We encourage open and honest communication to address any concerns as soon as they arise. You can reach us through email, phone, or our online contact form. Our team is committed to responding promptly and working with you to find a satisfactory solution.

Resolution Steps: In case of a dispute, we follow a structured process to address and resolve the issue. This may include reviewing the project documentation, discussing the concerns with the client, and proposing possible solutions. Our goal is to achieve a fair and amicable resolution that aligns with the project’s objectives and the client’s expectations.

Payment Methods: We accept various payment methods, including credit cards, bank transfers, and online payment systems.
Refund Processing: Any refunds (if applicable) will be processed through the original payment method used. Refund processing times may vary depending on the payment method and the issuing bank’s policies.
By outlining these policies, we aim to maintain transparency and trust with our clients, ensuring smooth project execution and satisfaction.

If you have any queries concerning the Refund and Cancellation Policy , You may contact us at Info@firstrankology.com